I currently have a not to be named cell phone carrier that has decent service, although where I reside it is always in roaming due to lack of towers and having a not as popular cell phone carrier for the area. The plan is reasonable and I enjoy unlimited data, which doesn’t work lately but I can’t call to speak with my carrier because they need a pin assigned to me during my plan sign up.
The problem with my pin? That when I called this company to deal with an issue signing up for online access to my plan, they reset my pin and the phone line hung up on me while on hold. Meaning, when I called back I am unable to have them help me with my account. This pin number that is assigned is the only way to allow any access to my personal account information including my cell phone plan details. The thing that really irks me about this fact is that I can’t travel to the nearest retailer for it’s over two hours away and they say there is nothing that they can do to help me. They can’t use last four digits of my social, confirmation of my personal details for account access, nothing. They stated they can not even mail me my pin number to address on billing statement.
I am stuck, without knowing my account information of any overage in minutes or roaming charges because I can’t drive two hours to get a PIN that was reset by THEIR worker while I was on HOLD and hung up on. Sigh …
U.S. Cellular launched a Hello Better Campaign in which they are asking everyone what upsets them most about their current carrier. Love your carrier or not, there usually is something that upsets you about them. Take people in the Northeast; 1 in 3 people say their carrier is okay or worse. 54% in the pacific northwest stated that they were unhappy with their cell carrier in the past year. More than half in midwest are unhappy with their cell carrier and in the southern states, 1 in 2 people say that they stick with their current carrier because they feel all carriers are the same.
U.S. Cellular has come up with a rewards program to help keep customers happy and to help disgruntled customers of other carriers realize that U.S. Cellular has options outside of their normal cell carrier. You see, in as little as 13 months you can start using rewards earned whether current or new U.S. Cellular customer towards free phones, accessories and more. Learn more about U.S. Cellular Rewards Program today!
I participated in this sponsored post campaign for One2One Network. All opinions stated are my own.