I am an absolute sucker for customer service, whether I love or don’t love a product, service or similar I expect great customer service. Justin and I have been looking for a rental for a while now and we have been able to work with some awesome Realtor’s who work with rental properties, yet we have had a couple people who apparently don’t feel replying is professional. I dislike non-responsive people. I personally would rather have someone tell me they would rather not work with us than let us sit here and send multiple emails and phone messages.
I get it, they are busy, I am busy too and run a virtual business as well as multiple blogs. I usually can take 2-3 days to reply to a person if I am busy with client work. I think 2-3 days can be acceptable in most situations, especially in ours when we are simply looking for a rental. What I don’t like is when the person finally emails us back and is clearly not interested in working with us and seems to have known this for some time yet didn’t have the decency to actually email or call us to inform us of that.
When you upset me with poor customer service, I sure as heck am not going to give you good common courtesy back because you couldn’t have the common courtesy to contact me back. Instead they let us email and message them, really? I personally would rather state in a professional manner that I can not work with a person than look like a fool and snob with no reply what so ever.
Honestly I don’t like the idea of moving but I also don’t like the idea of dealing with the place we currently live in. There is so much going on that a new place is a most certain necessity and if I have to deal with one more person who doesn’t know how to do good customer service then quite frankly I don’t want to deal with them! I will find my own place for rent or rent to buy! When I put my mind to something, I succeed so if I have to hear or not hear from one more person who feels I am just a measly no body worthy of working with on a rental I will find my own place.
Customer service makes or breaks a situation for me and this particular person lost me as a future home buyer and rental commission.