When I first starting thinking about ways to work from home, working for a customer service call center was certainly one of my first thoughts. Being a customer service call center employee is a great way for many to start their working ventures. Many call centers do hire people to work from their home office, as long as they have the requirements on their computer and a land line telephone.
When you work for a call center, most places will allow you the option to do inbound or outbound calls. Inbound calls means that you will have a schedule where you accept incoming phone calls from customers of various companies. You will be trained to handle the customer service for each company so that you are prepared for each customer service call that comes into your office line.
Outbound calls are something I would personally prefer when working for a call center from my home office or even at the call center location, this is because you are already aware of what you are calling the customer for and have little surprises. Outbound calls are great for people who are better prepared for a customer service issue by knowing the problem prior to being in direct contact with the customer.
Whatever method you think works best for you, most call centers have their customer service call center agents working specific hours and some call centers do hire work from home parents as long as they have all of the requirements set forth, one being a land line phone and the other factor is whether you have privacy or not. A company does not want their customers calling with a screaming child in the background for that is not professional in any way.